Manchester Airport statement on TUI media reports


A statement from Manchester Airport relating to media reports that TUI is seeking compensation for operational disruption.

 A Manchester Airport spokesperson said:

 “The operational issues experienced by TUI at Manchester Airport in early June were the result of issues with TUI’s own operation, including the ground handling services that are contracted directly by the airline. 

 “As such, we welcome TUI’s confirmation that it will not seek compensation from Manchester Airport for the disruption its passengers experienced, contrary to some recent reports in the media.

 “Manchester Airport has not enforced flight cancellations on any carrier, and we have been working closely with all our airlines to support them in operating their planned schedules.

 "When individual airlines have taken the decision to reduce their schedules we have worked with them to facilitate that. This was the case in May when TUI opted to cut six flights per day from its June schedule, due to resource challenges experienced by the airline and its appointed ground handler, Swissport.

 “We understand the disruption that flight cancellations cause to passengers, which is why we have worked hard with our airlines to avoid capacity reductions at Manchester Airport, and have sought regular assurances from all of our partners regarding their operational capacity.”